Maytag Corporation Complaint - Defective Product / Improper Installation
As a consumer from your state, I felt it was my responsibility to bring to your attention the following incident.
We purchased our first Maytag in 1965 and happily wore out three sets until we purchased the Neptune MAH8700 Front Load Washer and MDE9700 Dryer in August 2005 . Now, we wish we had never heard of Maytag!
We purchased the Front Loading units from the local Chillicothe, Illinois dealer (Dornon's Maytag) because we expected “hometown” service. After 6 months of trying to get the washer balanced, having the drum and struts replaced, having a riser upgrade kit installed, having a “second opinion” on why the vibration occurs, and countless phone calls to Maytag Customer Service, our “hometown” dealer has abandoned us and we are now dealing directly with Maytag.
We are being told that since the unit performs satisfactorily on the dealers concrete floor and not on our wooden floor, the problem is ours and not Maytag’s. Maytag’s Carol Young (telephone: 866-550-5136, ext. 3757), who stated that she works directly for Maytag’s CEO Ralph Hake, is our current contact person.
During the “second opinion” visit, the serviceman pointed out that Maytag’s Installation Instructions state (page 4) “For best performance the washer must be installed on a solidly constructed floor. Wood floors may need to be reinforced to minimize vibration and/or unbalanced load situations.” He also stated that, in his opinion, there was nothing wrong with our laundry room floor and that nothing could be done with the floor to correct the problem. He stated that Neptunes should never be installed on anything except a solid concrete floor because they spin at 1100rpm.
I are still contacting Maytag Corporate for either replacement units or a refund (I now prefer the refund.) because the washer/dryer was sold and installed by Dornon's Maytag for use in our laundry room - not our basement or garage.
As a resolution, I would like the following:
We would like your assistance with possible legal action against Maytag or a possible class action suit since neither Dornon's nor Maytag are addressing the real issue that their product was sold and installed in an environment that was not considered proper and that both Dornon's and Maytag either did know or should have known that unsatisfactory service would result from installing the product on a wooden floor. Since these Front Load machines are high-ticket items, they will most likely be used in 'upstairs' laundry rooms and not in basements.
Please contact me if you need more details regarding this incident.