Do Not Buy Directv!! Run Away!
TALKING ROCK, GEORGIA -- I made the mistake of purchasing Directv 12-10-12 after being approached by their rep @ a Best Buy store. Guy promised a $150 BB gift card & said I'd receive in 2-6 weeks. It's now March 11th....No gift card. I've called several times, but am told something different every time. Last time I called I was told they were aware I should've received the gift card & someone would call me that day "before 5:30". I have yet to receive that call.
Then got an email 2-22 saying they ordered my card that day & I'd receive in 14-21 days. I replied back, asking why it was taking 3+ months to get this done. Then received a reply from [snip] Frederick, who told me the reason I hadn't received the card was my fault(??), since I didn't follow the 'redemption process' or submit a 'redemption receipt'.
This was the first I heard of this process or this receipt. Frederick didn't apologize - just basically blamed me for his company's sorry service..