Cobalt Chrome Forever - Terrible way to do business
LONG BEACH, CALIFORNIA -- Ordered a wedding band from merchant - Cobalt Chrome Forever- online.
Emailed seller that the ring did not work out as I needed a different style and size. Seller replied for me to find another style and I could exchange the first ring. I looked through website but the sale price I got for my ring (65.00) was no longer going on and to exchange for a second ring would be double in price. So I requested a refund from the seller due to this. His response was if I'm doing an exchange he could give me a better price. That price was 25.00. So I returned the first ring, at my cost naturally. Over 2 weeks later, the exchange style arrived, but that ring didn't work either so I had to ship that back as well. Seller only refunded me the cost of the first ring since he claimed the 25.00 style exchange covers his shipping and processing fees. Really? He did NOT ever disclose that the 25.00 was nonrefundable. Further, I did not get credited for the return of the first ring until I followed up with Seller.
These transactions were completed through PayPal. Unfortunately the seller separated the 2 transactions so Paypal cannot dispute the 25.00 charge since its not considered a tangible item but a service.
Bottom line: Any reputable seller will make it clear what purchases are refundable or not- Up front, seller should have said that if I choose the 25.00 style exchange and I need to return the ring, the 25.00 will not be refunded. I don't like dishonest merchants.