Budget - Taken Advantage Of
Vacation Rental - Complaint
ORLANDO, FLORIDA -- Picture this. We rented a car via Priceline. When we arrived to pick up our vehicle we were met by "Sikandar" at the airport in Orlando. Our understanding was the vehicle had already been paid for.
Mr "Sikandar" was a mumbler with a heavy accent and failed to inform us of numerous details on the contract and the items he was offering us. First off he offered us insurance at approximately 60.00. Great! We will take it. Failure one is he forgot to mention it was per day. Offered us a GPS. Approximately 12.00. Failure two. Didn't tell us per day....again. Keep in mind we just got off the plane, we are excited and believe that all people have good intentions especially companies who want our business.
As the staff member continues to not only speak with a heavy accent he mumbles. After several times of asking him to repeat himself (my husband and I had clearly indicated to him we could not hear or understand him) it was very clear we were confused and had the deer in the headlights look. As a result an additional 730.00 was charged to our credit card in addition to what we paid to Priceline. This was a preplanned trip. My husband just lost his job before the trip but because it was paid for already we chose to go anyways. Then we get hit with a bill we simply cannot afford.
When I spoke to the Company what did I typically hear throughout the conversation..."did you read the contract....you signed the contract". Yes yes we did.. believing you were good people and trusting you would not rip us off. WOW!!!! Not at any time did this "Zikandar" inform us IT WAS PER DAY for the insurance. He also said he was going to give us the GPS for free. DIDN'T HAPPEN. Charged us per day.
Good customer service is training your staff to inform the customer. NOT RIP US OFF AS MUCH AS POSSIBLE. And of course the supervisor that I spoke to at Budget say "I'm sorry mam but I can only tell you what the contract says not what the staff member says." Really so your not accountable for your staff!!!!!! Who is then. This is a real cop out and I will never rent a car from this service again. I really truly feel like we have been taken advantage off and will never rent a vehicle from this company again. I feel ill informed and I believe that the company should take responsibility for their staff.