Big Lots - Lines Too Long on the Cashier
Ringing Up - Complaint
GAITHERSBURG 1218, MARYLAND -- Today with checking out the line was a wait from 30 min!
The cashier 1324866 was very friendly, she called 2 times for help.
I had 2 planters from $6.50 and 1 metal flower from $12, she put in in 2 times 12 and 1 time 6.50. I go to my car and like most off the time check my ticket, go back in the store, the cashier is talking to the store manager, she see me and asked what is going on I tell her and the store manager tells her to go back to her checkout and tells me to go back in line.
I asked her are you the store manager she said yes, so asked her, do I really have to go back for 30 min in line for a mistake from the cashier. She tells me, YES that is the return line and check out. I had no return or check out. I did not have 30 min to wait again, and told her that this was a bad customer service and that she could keep MY money. I worked the 40 years in retail, I don't think that this is the way you train your store managers .