Western Digital Complaint - Western DIgital Warranty
I recently bought a Western Digital SATA hard drive from Circuit City and there was an offer to "extend your warranty to 3 years" for $15 in the box. I went to the Western Digital website to enter the serial number and found out the warranty started the date that the device was manufactured and not the date of sale. In my case the hard drive was manufactured 6 months ago so I lost 6 months of warranty before buying the hard drive. Talking with supervisor "Scott" somewhere in Canada, (refused to give me any identifying info or location)was no help.
In short, I'm suprised that a company of Western Digital's reputation has started using these tactics. I think it's a sign of a company's downfall. Don't they realize that they lose customers that have been loyal to their products for years. I'll complain to Circuit City and try to find the number of Western Digital in the USA but I swear that is the last WD product that I'll ever buy.