McDonald's Puts Food Outside DT Before Customer Can Pull Up
Drive Thru Service - Complaint
FOND DU LAC, WISCONSIN -- About a year ago, I noticed that DT presenters were actually putting the bag out the window before I'd even pulled away from the payment window. I found this to be incredibly rude. Almost as if the presenter were saying to me, "Hurry up!! Your food is ready!!"
This practice had declined, so I thought that perhaps it had rightly been discontinued. Sadly, I was mistaken.
Today, I went through the DT. I had the audacity to pay with cash--and looked up before pulling ahead.
The bag containing my food was completely outside the building. I hadn't even hit the gas yet. It is March in Wisconsin. You don't put french fries outside a building in 40-degree weather.
I told the presenter that I found this to be rude and detrimental to the quality of my order. She dismissed my concern, since this was the way your employees are trained.
Before I left work this afternoon, I phoned the number on my receipt and asked to speak to a manager. The person who answered the phone stated that she was a manager. I related my experience. The only response was, "This is how we train them." I repeated that I found it to be incredibly rude, and that my food was getting cold. We went around for a couple of times, and finally I asked if she could pass along my complaint. She verified that Valley Management, with its 16 restaurants, would be the group to contact, since this group owns the McDonald's restaurants in my city. Interestingly, I can't find an e-mail contact for Valley Management.
Thanks to the unannounced character limit on the McDonald's website, I had to leave out some information. I worked at McDonald's when I was in college. The core values were Quality, Service, Value, and Cleanliness. The Quality of my order was compromised the second my food hit the outdoors--my fries were being chilled by the outside air. The Service, as I noted to the presenter and later the manager who answered the phone, was incredibly rude. The only thing more rude would have been if the presenter had been shaking my bag while she held it out the window. Value--diminished each second my food hung out the window. I can't speak to the Cleanliness.
I would like for Valley Management to revisit this policy of putting food outside the DT window before the customer actually gets to the window.