Magnavox Complaint - Magnavox 32"" LCD HDTV
In mid-October my girlfriend Karen and I purchase one of your 32 inch flat panel LC HDTV from SEARS. Luckily we also purchased Sears Master Protection Agreement which includes the ten year service package it’s a good thing we did. The sound on the HDTV quit working the week after Christmas. We had an expectation of a superior quality product when we purchased a product with the Magnavox name, the HDTV functioned properly for less than 90 days when our problems began.
We called Sears and were informed that a technician could not come out before the 2nd of January. We had to wait a whole week of College Bowl games, Pro Football games, and New Years Celebrations for the technician to come and give us his opinion. After scheduling the appointment we went to Sears and spoke with a sales person with the hope that Sears would replace the HDTV for it had worked correctly for less than 90 days. We were informed that products would only be replaced if they malfunctioned in less than 30 days. So we took on the complicated task of setting up a surround-sound system to replace what was malfunctioning on the HDTV.
When the technician came to our home he couldn’t fix the HDTV, he ordered some parts and did not return until the 17th of January. On his second trip he replaced the scaler board that fixed the problem with the audio and used a DVD to test his repair leaving before we reprogrammed the cable TV channels. As soon as we tried to watch the standard cable TV channels, it was clear that the scaler board was defective or wrong. The picture on the screen got all messed up there’s ghosting, flickering, big black translucent squares, overexposure and the color is all messed-up. Immediately we rushed to the phone to call Sears and see if they would resend the technician. Over the phone they scheduled an appointment for the fallowing Friday, January 6th between 8am and 12pm.
We waited for the four hours and no technician showed. At noon we called Sears and were told our appointment was not in their system. We had no options except to schedule another appointment. This fourth appointment was scheduled for January 25th. The technician came back and said that this scaler board also is bad so he ordered a third scaler board. The technician came and installed the third board on Friday February 3rd. immediately it was clear that this scaler board was no deferent or better than the second one. Again we have ghosting, flickering, big black translucent squares, overexposure and the color is all messed-up. Luckily the technician had retained the original scaler board, He replaced the third scaler board with the original one. We are now back to the beginning with the audio problem and are currently waiting for the fourth scaler board to be installed on February 10th.