Whirlpool - Three Weeks With No Hot Water
Gas Water Heater - Complaint
HOUSTON, TEXAS -- We replaced our gas water heater with a Whirlpool brand less than a year ago. Three weeks ago we woke up to no hot water. My husband saw the pilot was out and tried to relight it. It would not light. We called a local plumber. He said he does not work on Whirlpool appliances and now we know why.
We found a Whirlpool approved repairman. He came out, stated it was the flame guard, and had us order one from Whirlpool. They said the part was free, but charged us 60.00 for shipping. The repairman charged us 50.00 to come out. One week later, not the three days promised, the part arrives. The repairman can't come out because he is swamped. We call another Whirlpool repairman. He comes out, replaces the part, but the water heater still does not work. He informs us that it is the wrong part, and it is Whirlpool's fault since their diagnostic procedure is wrong. We order another part. This time Whirlpool says they will pay, but we still have to give 180.00 to repairman.
The new part was supposed to be delivered yesterday. It wasn't. I just called Whirlpool. They did not ship the part because they want to talk to the repairman first. They haven't bothered to call him. They didn't inform us until we called to tell us the part wasn't shipped.
We have been without hot water for three weeks and we are out 290.00. I am very unimpressed with their level of customer service and will never buy another Whirlpool product.