HP Customer Service Is Terrible - I Will Never Buy From Them Again - Horrible Experience
HP 2000 Notebook - Model-2000-2c29WM - Serial # 5CG2520X50 - Complaint
SEDONA, ARIZONA -- I bought the above reference notebook computer on 2-13-13. AS soon as I got it home and booted up, I realized that there was a short in the monitor - when I could only get the screen to display when I tried adjusting the tilt angle several times. I thought that the short might go away, but it kept getting worse and worse.
Here is the really bad part. When I called customer support, twice, they indicated that my PC didn't exist, no such serial number, ad they kept telling me that the model number that I was giving them was also wrong.
To make matters worse, the Indian support agent was one of the rudest people I have had the misfortune to deal with. So here I am, no computer, no one to resolve or take care of my problem - and I am upset beyond belief.