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HP Customer Service Is Terrible - I Will Never Buy From Them Again - Horrible Experience
HP 2000 Notebook - Model-2000-2c29WM - Serial # 5CG2520X50 - Complaint
Review by redrockwriters on 2013-03-14
Rating: 
SEDONA, ARIZONA -- I bought the above reference notebook computer on 2-13-13. AS soon as I got it home and booted up, I realized that there was a short in the monitor - when I could only get the screen to display when I tried adjusting the tilt angle several times. I thought that the short might go away, but it kept getting worse and worse.
Here is the really bad part. When I called customer support, twice, they indicated that my PC didn't exist, no such serial number, ad they kept telling me that the model number that I was giving them was also wrong.
To make matters worse, the Indian support agent was one of the rudest people I have had the misfortune to deal with. So here I am, no computer, no one to resolve or take care of my problem - and I am upset beyond belief.
Here is the really bad part. When I called customer support, twice, they indicated that my PC didn't exist, no such serial number, ad they kept telling me that the model number that I was giving them was also wrong.
To make matters worse, the Indian support agent was one of the rudest people I have had the misfortune to deal with. So here I am, no computer, no one to resolve or take care of my problem - and I am upset beyond belief.
Comments:
Posted by leet60 on 2013-03-14:
Did you register the laptop on their website. With your situation with the monitor you may need to do so from another computer. The support agent cannot verify your purchase or warranty unless the serial number is registered in your name. You can complete the registration here: http://www8.hp.com/us/en/support-drivers.html
Once it is done, perhaps you can call them and they should be able to locate the device.
Additionally, I would suggest you check the return policy for the retailer you purchased the item from. If it is greater than 30 days you may be able to return or exchange the device at the retailer.
Once it is done, perhaps you can call them and they should be able to locate the device.
Additionally, I would suggest you check the return policy for the retailer you purchased the item from. If it is greater than 30 days you may be able to return or exchange the device at the retailer.
Posted by trmn8r on 2013-03-14:
You didn't say where you bought this.
Obviously, you simply need to find out how to get HP to recognize your system as covered by warranty. It isn't as if you have no recourse.
leet60 gave an excellent tip on where to begin. I would have called the retailer as a first step, but leet appears to be on the right track.
Obviously, you simply need to find out how to get HP to recognize your system as covered by warranty. It isn't as if you have no recourse.
leet60 gave an excellent tip on where to begin. I would have called the retailer as a first step, but leet appears to be on the right track.
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