Salvation Army (Rodchester Hills MI) Complaint - Humiliation - Bunk Beds

Review by suska on 2006-02-08
RODCHESTER HILLS, MICHIGAN -- While shopping on 2/4/06 at the Salvation Army, there was a mix up on pricing for a set of Bunk Beds that I wished to purchase. The young gal at the register charged me for one tag instead of two, I informed her of the error and told her that I believed that they were $99.99 Each, with the mattresses as it listed them as two piece, (each bed having a tag with the same price on it). After some assistance from a gentleman, it was determined that the two piece meant the two bunk beds, so I then requested to purchase the two mattresses, and paid for them as such, even though the cost was more to me. When they were taking apart the beds and loading them, the manager came over and informed me that the beds were $99.99 each and that the mattresses was a separate charge on top of it. I persued the fact that "2PC" was written on the tag and asked her to explain what "2PC" meant. The manager proceeded to tell me that it was not written on there by anyone that worked in the store, and that it was people "like me" that took advantage of the Salvation Army and stole items and remarked items so I could get it cheaper. I was humiliated and could not believe that I was being treated as a theif in their store (A company that advertises, religion, good will and donations to the poor?)I called coporate headquarters in NY to inform them what had occured and to my surprise,________ YUP no response from them as promised. So Before you think of Shopping at Salvation Army, or donating to Salvation Army, keep in mind what is truely rooted under the skin of this Organization, You may want to consider donating to another place. I know that in the future I will shop at other thrift stores as well as Donate, I will also pass up the Bell Ringers they provide at almost every store front during the Christmas Season from now on.
Comments:9 Replies - Latest reply on 2006-02-10
Posted by Anonymous on 2006-02-08:
Salvation Army is an awesome charity, it is a bummer you ran across a rude employee but don't judge the whole place by one person. Not sure about the Salvation Army, but I know Goodwill employs people in job training programs who are learning how to deal with the public. Maybe this person was new or disabled in some way, give them a break eh
Posted by S. on 2006-02-08:
'I was humiliated and could not believe that I was being treated as a theif in their store'...because someone caught the fact that the bunkbeds/mattresses were mismarked? Why not just pay the corrected price and be done with it rather than try to get something at a lower price because of someone's honest mistake? Did you really think SA in NY could do anything for you?
Posted by Mad Eye Moody on 2006-02-08:
Frau Farbissina founded the militant branch of the Salvation Army. I'd talk to her.
Posted by just_say_no_to_stupidity on 2006-02-08:
The root of their organization is helping the poor and needy. Yes, it is a shame that someone in any store treated you like that, but a true humanitarian spirit would tell you to continue helping a charity despite one bad experience.
Posted by Anonymous on 2006-02-08:
I almost forgot about that Mad. Think she is still seeing Unibrow?
Posted by Mad Eye Moody on 2006-02-09:
I thought she was Dr. Evil's girl.
Posted by Anonymous on 2006-02-09:
On the second Austin Powers movie it began with Unibrow as her "lover".
Posted by D. on 2006-02-09:
If I would have gotten accused of that, I would have asked them where their proof was that I changed the prices..show me on your security camera where I changed the tags or prices.
Posted by Anonymous on 2006-02-10:
sweep out the coils!

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