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Lazy Boy Recliners - LazyBoy......Quality Down The Drain....Brand Name Betrayal
Gibson Loveseat - Complaint
Review by busstopproductions on 2013-03-15
Rating: 
ORLANDO, FLORIDA -- We purchased a Gibson loveseat a little over a year ago. Its used mostly on weekends. A couple of months ago we noticed that the left seat was beginning to incline backwards even in a non-recline position. We went to the store and were advised to adjust the butterfly screws. When we came back home and were about to adjust it, we noticed a slight bulge in the center board. There were some wood shavings below as well. We immediately called for service. We stopped using the loveseat and a few weeks later, the technician dismantled the board to inspect. To our horror, the board was previously broken and and had a piece of wood stapled to keep it intact. (see picture). We called the store and the assistant who we have a good relationship with checked discreetly if this was a previously owned piece. It wasn't. This was a brand new piece that came straight from the factory.
Really Lazy Boy???? is this how you cut costs - at the expense of your brand?? Is this how bad your quality control is?? We paid $1300 for this love seat. The last we would expect is a finished product with high quality... We just purchased another set of chairs before we discovered this and are now regretting it. I can understand if this was manufactured overseas or if this was a wear and tear issue. But clearly some one in your factory decided to staple two pieces of broken wood and cover it up. Your stores blatantly and shamelessly scream...Made in America.... Assembled in America with years of craftsmanship. The least you can do is honor the American tradition of high quality and if you can't do that, don't claim to do so.
We feel betrayed that we trusted your brand and were expecting lifelong quality (how foolish of us). You are no better than any other manufacturer that imports goods from overseas. A very fatal mistake to your brand, setting a very poor precedent for your far and now fewer future customers.
Really Lazy Boy???? is this how you cut costs - at the expense of your brand?? Is this how bad your quality control is?? We paid $1300 for this love seat. The last we would expect is a finished product with high quality... We just purchased another set of chairs before we discovered this and are now regretting it. I can understand if this was manufactured overseas or if this was a wear and tear issue. But clearly some one in your factory decided to staple two pieces of broken wood and cover it up. Your stores blatantly and shamelessly scream...Made in America.... Assembled in America with years of craftsmanship. The least you can do is honor the American tradition of high quality and if you can't do that, don't claim to do so.
We feel betrayed that we trusted your brand and were expecting lifelong quality (how foolish of us). You are no better than any other manufacturer that imports goods from overseas. A very fatal mistake to your brand, setting a very poor precedent for your far and now fewer future customers.
Broken Board
Comments:
Posted by trmn8r on 2013-03-15:
I agree this is shoddy craftsmanship. Did they replace this piece? That would make your complaint even stronger.
Posted by saj80 on 2013-03-15:
Lazy-Boy seems like another furniture manufacturer trying to cut costs by using inferior materials. My mother-in-law has a Lazy-Boy recliner that is at least 25 years old, and the frame is solid wood. Unfortunately, with the use of particle board for frames, Lazy-Boy appears to merely be overpriced Ashley Furniture. Maybe instead of using Brooke Shields for the spokesperson, they can use some of that marketing money for quality control. I don't blame you for being upset; good review.
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