Ashley Furniture - Poor Quality and Poor Customer Service
Table and Chairs - Complaint
CARBONDALE, ILLINOIS -- This review is meant only as a warning to other people thinking about buying furniture at Ashley Furniture. If we knew then what we know now about the quality of the furniture at Ashley Furniture, we never would have bought anything from them!
My husband and I bought a table and chairs/benches for $800 in 2010. The customer service at the store was average when we bought the table. Our table and all but one chair were delivered to our house within the 3 weeks they said it would take. We waited another couple of weeks for the one missing chair, and then we went to the store to complain about not getting it. The staff apologized and reordered the chair for us.
After a couple more weeks we received a call that the chair was in, and we went to the warehouse to pick it up. The furniture started falling apart within a couple of months of being at our house. The table is still in good shape, but we have had to glue the legs and put new screws into the benches because the screws they used were too short to keep the legs in place. The chairs are also starting to show wear and tear, and we have glued and put in new screws to the legs of one of the chairs for the same reason. The quality of the furniture does not match the price we paid for it!
I have bought cheap bookshelves at Walmart before that were the same quality as this table and chairs. I only paid $50 for the bookshelves. We are glad that we bought our couch and bed at another furniture store. I wish we had bought our table at another store as well. I do not recommend buying anything at Ashley Furniture! It is a waste of money to buy furniture there. You do not get what you pay for, and the furniture will need replaced well before it should!