Sony Consumer Direct Return Center - Worst Return Experience Ever!
Sony Action Cam HDR-AS15 - Complaint
LAREDO, PENNSYLVANIA -- Bought an action cam from Sony, I mean its Sony, what can be wrong with this multi-billion dollar industry right.. So, I decuded to return it for a refund. Sent it to Sony Consumer Direct Return Center in Laredo, TX and it got there on March 4th, 2013. 10 businees days later I called to ask about my refund because Sony says it takes 7-10 business days after delivery.
I called 16 times and every time I called, I spoke to a Philipino person with zero skills of help to my issue. Finally after 16 calls, I spoke to another Philipino and he finally told me that those a**holes in Laredo, TX, just acknowledged my item Today, on March 16, 2013!!
I will NEVER buy directly from Sony ever again, I'd rather go to Amazon and deal with them than those useless Philipino people in the Philipines!
So lets see if on Monday I will get my money back or will I have to file a dispute with Chase.