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Sony Consumer Direct Return Center - Worst Return Experience Ever!
Sony Action Cam HDR-AS15 - Complaint
Review by Malpopies on 2013-03-16
Rating: 
LAREDO, PENNSYLVANIA -- Bought an action cam from Sony, I mean its Sony, what can be wrong with this multi-billion dollar industry right.. So, I decuded to return it for a refund. Sent it to Sony Consumer Direct Return Center in Laredo, TX and it got there on March 4th, 2013. 10 businees days later I called to ask about my refund because Sony says it takes 7-10 business days after delivery.
I called 16 times and every time I called, I spoke to a Philipino person with zero skills of help to my issue. Finally after 16 calls, I spoke to another Philipino and he finally told me that those a**holes in Laredo, TX, just acknowledged my item Today, on March 16, 2013!!
I will NEVER buy directly from Sony ever again, I'd rather go to Amazon and deal with them than those useless Philipino people in the Philipines!
So lets see if on Monday I will get my money back or will I have to file a dispute with Chase.
I called 16 times and every time I called, I spoke to a Philipino person with zero skills of help to my issue. Finally after 16 calls, I spoke to another Philipino and he finally told me that those a**holes in Laredo, TX, just acknowledged my item Today, on March 16, 2013!!
I will NEVER buy directly from Sony ever again, I'd rather go to Amazon and deal with them than those useless Philipino people in the Philipines!
So lets see if on Monday I will get my money back or will I have to file a dispute with Chase.
Comments:
Posted by trmn8r on 2013-03-16:
They have your return - I'd calm down and wait a few more days. Filing a dispute with Chase makes little sense at this point, because Sony acknowledged they received the item which means the return is progressing.
You're probably right - returning something to Amazon might be easier and faster than to a manufacturer like Sony.
ps There is no such thing as a "Philipino".
You're probably right - returning something to Amazon might be easier and faster than to a manufacturer like Sony.
ps There is no such thing as a "Philipino".
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