Wal-Mart - Walmart.com does not have a secure website
My Visa Card - Complaint
I called Walmart.com on a Sunday and talked with customer service about returning a sheet set that they sent the wrong size. I did not feel I should pay the return shipping. The girl said someone would call me and take care of the problem. I have never heard anything like this from any other website, but I said OK. I did not hear from anyone from Walmart, but I did get an email. The email thanked me for ordering a $100.00 gift card and the order was being processed.
WOW..I did not order any such card. I looked up my account and reviewed the information. My Visa debit card was used, the $100.00 was gone from my bank acct. Walmart sent the gift card to an email address that used my user name but the. Com was different. I got this email late in the evening, so there was nobody to contact. I called them first thing in the am. Boy, that was a conversation!!!!
I was basically told, its my problem. We will forward the information to the correct department, but you have to get your money back from your bank. I told them that they were not protecting the customers and it was really strange that I called with a problem and then this charge popped up!!
They said they understood, BUT. I asked If they stopped the use of the gift card does that mean they keep the $100.00. They did not answer that question. Stating all they could do is to tell me to contact my bank. Just think a company as large as Walmart keeping $100.00 from someone on Social Security. I guess that's how they make their money!!!!
I wonder how many people out there in internet land trust their credit card information at Walmart.com. Watch out ordering at the Walmart website. Be very, very careful.
But While I was complaining they did say they would pay my return postage on the sheets and ship the correct size out. I wonder how that will end.