Staples - HORRIBLE customer service!!!!
Online staples copy and print center - Complaint
ONLINE, MICHIGAN -- Worst customer service ever!!! I placed an order online with the copy and print center. At the check out it said free shipping. A couple days later I get an email from them saying that there was a mistake and the shipping shouldn't have been free. The email stated that I needed to pay the shipping or cancel my order and I needed to reply with in a few days. I was outraged that they had made this mistake and expected me to pay for it, it said FREE SHIPPING in checkout!! So, I tried to call the number ion the email. I was on hold for 20 minutes and still no answer! They were wasting my time at this point. So I emailed them and got the automatic email replay from that said someone would reply shortly. NO REPLY EVER!! It's been over a month! I also went on there Facebook page and posted there. Someone did answer me there and said they would pass the issue on to the correct department. AGAIN, NO ONE CONTACTED ME BACK!!!
Needles to say I would never shop at Staples ever again and will never recommend anyone to. Buyer beware!!!