Lingo VoIP (a PTGi company) - Do not sign up — you'll never get out! Shifting stories and delays from Lingo when I tried to cancel.
Lingo VoIP home service - Complaint
CHEEKTOWAGA, NEW YORK -- I was a Lingo customer for eight years. As cell phones made my VoIP service unnecessary, I tried to cancel a few years ago and got talked into a plan that was $1.99 and would provide free incoming calls and voicemail. I let that exist for awhile just so I could keep the phone number (as a garbage number). But over the past few years, the charges continued to increase— from $2, to $7, then to almost $12.
I'd finally had enough and called to cancel. The attempted phone conversation was hell. A huge language barrier (call center sounds like it's in India or somewhere), combined with their apparent desires to protect only themselves and *not* cancel my account, left me frustrated and getting nowhere. I finally refused to continue the conversation.
I emailed them later to make sure they knew to cancel the account, which is what I was trying to accomplish by phone. They replied that the account had already been canceled and would not be billed further. They then explained that I needed to send my equipment back. They repeatedly insisted upon equipment return but did not promptly send the RMA they said multiple times that they would send.
The billing continued after I was told in writing that my account had been canceled. When I called about this, I was given the alleged reasons why my account was billed again, and the reasons shifted as I countered them. They then shifted focus to the equipment (I noticed this trend in my various conversations with them), and said that they would extend the time limit for returning it to 30 days (from original point of cancellation... And this was phrased as if it was a generous exception they were making on my part despite the fact that an RMA was not sent until a month and a half after my request to cancel the account).
I changed my card number so that they cannot continue to attempt to bill me. Meanwhile, a month-and-a-half later, I finally rec'd the RMA with a letter insisting upon return of the equipment (and its details like "Ethernet cord") that I long-believed my contract fees in '05 supposedly paid for, with a threat to charge my account for $75 if I don't.
My dealings with this company have left me feeling scammed, lied to, and manipulated. If you sign up, be prepared to go through a massive hassle to get yourself untangled from them.