United Parcel Company - Aerator Touring Midwest!!!!!!!!!!!!!!!!
Delivery - Complaint
COLUMBIA, MISSOURI -- March 11, 2013 I ordered a Lawn Aerator for a Zero Turn Mower, The unit was shipped by UPS Freight with a 2 day in transit time.
The unit was picked up by UPS freight on March 13, 2013.
Friday, March 15 at 7:50 AM I received a call from Curtis in the Columbia Terminal that my freight was there and would be delivered by noon. At that time I checked my tracking number and showed it was in Columbia.
3 hours later I get a call the can not locate it, "got the paperwork but cannot find the freight,|"
I called back and spoke to the terminal secretary and she said we do not know where it is, I received a phone call approximately an hour later and was told that it was in "Springfield." At that time she said would have for Monday delivery.
As a result of this snafu on their part I lost over $500.00 in wages as could not aerate yards at $00.08 a sq ft.
No call Monday morning from the Columbia Terminal. So I call the 1-800 number and am connected to someone whose English is so poor thought I was in a preschool class listening., I gathered my aerator had been shipped to Wichita then Kansas City, Ks and would be here tomorrow as needed an extra day. The representative was to also send an "urgent message" to the terminal manager to contact me.,
Tuesday morning I have not received a peep from UPS. On Monday the pallet was 140 miles from it's destination terminal. It would make sense that it would be put on the truck to Columbia, MO to be delivered on Tuesday,
No that is not the UPS way, the are backing tracking it and as I write Tuesday Afternoon it is back in Springfield, MO awaiting a fateful trip through the St Louis Terminal once again.
If I enter the Tracking Number it has not changed since Friday, March 15. It show Shipment Has Arrived at Service Center. What a joke it should read "Paperwork has arrived at Service Center whereabouts of package are unknown.
It's trip to Springfield, Mo, Wichita KS, Kansas City Ks and back to Springfield, MO is yet to be documented let alone it's trip back through St Louis and to Columbia, Mo.
No one at UPS can tell me why it was not routed back Friday through St Louis from Springfield as it appears now to be.
No one at UPS can tell me why it was not put on a truck for Columbia when in Kansas City, Ks instead of be routed back through Springfield.
A rough calculation is that it has traveled an extra 1000 miles more than it should of been had it been placed on the right truck Thursday evening in St Louis.
Never trust UPS Tracking, it is just paper work and not the actual parcel.
If UPS loses your parcel only the Gods at UPS can figure out how to get it to you the most uneconomical way.
Never trust your parcel to UPS in anyway, shape or form!