Sprint PCS Complaint - Constant Erroneous Charges
RICHMOND, VIRGINIA -- I have recently switched my plan to Family & Friends Plan. Basically, I go from one line to five lines on a single account. The moment I changed my plan, I was charged over $1000 for the[PROMISED] free phones and $150 for cancelling my existing phone to switch to the new service plan. I immediately called to complain. They reduced my bill to reflect the correct charges. However, the erroneous charges reappeared shortly. If you have ever looked at a Sprint bill, you would never know where everything is. They tagged on charges after charges. Four months later, there is still $100 unaccounted. Yes, I am still calling and complaining. Every time I threatened to cancel my service, they would give me credits. But the credits would be followed with more erroneous charges. If you have about 5 hours per week, then please do sign up with the Devil. Otherwise, I strongly recommend you NOT to sign at the dotted line. Sprint = The Devil in Disguise. This is only customer service. Wait until you actually use their service. You would get constant busy signals and drop calls.
Today is 2/09/06...i am still complaining. I beg you not to sign w/Sprint. You will never be satisfied.