Sears Home Improvement - Furnace Install Major Disappointment
We bought and had new furnace installed a couple yrs ago in November First subcontractors didn't have ladders to get on roof and install new chimney liner. So they said they would order a through the wall kit. Which you cannot do with a 80% efficient furnace. So 6 months went by and furnace just vented into mortar chimney. So we had mold on attic ceiling. Sub contractors returned in April the following year to install through the wall kit but seen we had roofers replacing shingles and decided to use their ladders to install chimney liner. So they vented the furnace into the chimney liner but didn't vent hot water heater into the liner. So a couple months ago I notice mold and brown stuff all over my new paneling. But only on my paneling by chimney and that paneling is $30/sheet and I have 6 sheets ruined. Not to mention all my ceiling tile that is next to chimney. Because without the hot water heater being vented into the liner. That creates a lot of moisture/condensation which soaked through ceiling and walls.
Today I got a furnace guy to come in and vent hot water heater into the liner. But to my surprise and his. The liner is completely disintegrated and the heating/cooling man said he never seen that happen before. He said furnace venting inside liner and water heater venting on outside of liner caused all the problems. My Mom and Dad and I have always purchased Sears and they use to be good years ago. But lately they are BAD, you can't get satisfaction on local level. Management seems to play hot potato by passing the buck. In fact I finally got Sears to replace a few windows that was thermal pane and had air leak and was sweating bad. But it took 20 yrs. to get them replaced.
So if it takes Sears that long to step up and do the right thing. I will eat the cost and let the cooling /heating guy to the job. Because I have to much remodeling time and money to have it ruined because of a bad job by Sears.
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