Inno Car Racks - Weakling Roof Rack
2012 Honda civic/INNO in-SU Carrier System - Complaint
PAHRUMP, NEVADA -- I purchased a roof rack for my 2012 Honda Civic from cargogear.com. When it arrived I installed it according to the provided instructions. I took my time and made all the proper measurments and when I was done I "rocked the car" per instructions. When I was satisfied that it was on tight I took it for a test drive with my floattube on top of it.
After 2 hours of driving the front rack totally let go and it and my floattube flew into traffic directly behind me. The rack was totaled. When I called Cargogear.com and asked for my money back I was told that I had installed it improperly. I installed it exactly as the provided instructions directed. The rack is supposedly strong enough for 120 pounds. The floattube was only 38 pounds. The rack's hooks lacked the strength to hold the floattube against driving pressure, splayed just enough and let go of the roof of my car.
Cargogear.com gave no disclaimer that they not back their products. Very unhappy with the rack and even more unhappy with cargogear.com. I have lost $240.