Sears - Steer Clear Of Sears!!!!!!!!
Elliptical - Complaint
MONACA, PENNSYLVANIA -- I purchased an elliptical machine from Sears store. It took over a week to deliver it which I paid good money for the delivery. My delivery date was for Fri the 15th with a window from 1pm-3pm. I received a call at 5:59 am from the delivery team asking if there were any bends that they would have to go around and if so let them know so that they could bring replacement parts for the pieces they break!!! I was not very happy that they woke me up to ask such a stupid question, but mind you they were not coming until that afternoon. I received a call around 9am stating that they would be here within the hour. I explained to them that I had to leave and wouldn't be back til around 12 which was still plenty of time before their 2 hour window. I was told that they has 2 customers cancel and that if I wanted my elliptical that I would have to meet their times requirements. So I agreed because I really wanted the machine and I figured that if they came early I could run my errands after they left!!!!! They arrived and took another 45 minutes to build the product in my driveway. They left without making sure the product worked. Placed several calls to get them to come back and I was told they couldn't give me an arrival time but that I had to wait until someone arrived. 1 driver finally arrived at 4 pm to assess the machine and it was defective. There is no power going to the elliptical. The driver called Sears customer solutions who stated that a technician would have to come out and look at it but couldn't give me a date. All I was told is that it would be a few weeks. I was not happy so I told them to come and get the machine and I would take my business elsewhere. The customer service representative was ok with this and told the driver that they have other customers so she basically didn't care if I returned this product which I paid $932.00 total for. I was told they would come Monday to pick up the new machine. I had a chance to think about this over the weekend and I really want the elliptical. So I called customer solutions back and asked if they could do an even exchange on the same day so that I didn't waste 2 more days fooling around with Sears and the amateurs that they have working for them. The representative stated that he could get here on Wednesday, March 20th. Unhappy but I agreed. He said I would receive a call Tue evening with a time and I specified I needed an afternoon appt. He placed me on hold to note my account and said that everything was set up and good to go. It is now the 20 th and I'm waiting on Sears. No phone call and no Sears. I called customer solutions and they have no note of my delivery for today but stated that it was set up for Sat!!!!!! So yet another day wasted and no errands ran. Called Sears at the Beaver Valley Mall where I made the purchase. Spoke with the asst mgr who basically was so rude and arrogant and told me that if I was more flexible that I would have a new machine. How much more flexible can a person be. They are not willing to do a refund until the product is picked up. How can a product be picked up when you ppl can't even perform data entry correctly and your dates straight. But yet I paid them over 2 weeks ago but it's ok for them to have their money but I'm still stuck with a defective product. Please spread the word about this particular Sears and I would advise people to order their products directly from the manufacturer and wait the few extra weeks cause they will experience the same wait if not longer from Sears.