Jennifer Convertibles - Unprofessional Behavior of Sales Rep
CORAM, NEW YORK -- I went in to the Coram store and was greeted by "Bill". I voiced my displeasure regarding a paid-for recliner that was left out of my delivery over a month ago, and that upon speaking with a store representative and telling them that I did not have another entire day to sit around waiting, that I would like a one to two hour window.
First, the man on the phone told me not to worry, that there will be no additional charges for the separate delivery. Yes, he really said that. Then he told me that they would call to schedule delivery. Never happened; I guess that he didn't like my demands. Back to the store....First Bill was told no manager could be reached. Then he condescendingly ask me if I was "reasonable" on the phone. He checked his computer, found nothing then pretty much gave up. I explained that I received a partial delivery, to which he rolled his eyes and spoke to me like a child, stating "you didn't tell me THAT."
I asked for the managers name, which he would not give me. I asked for his name, which he wrote on a card and THREW at me, yes I said that right. He then walked away and refused to talk to me. THEN, he commented on the way I talked to HIM, and said "nobody talks to me that way, my wife doesn't talk to me that way, you are not going to."