Sears - Installation Error takes 3 years to be resolved!!!!
Kenmore Elite Electric Washer - Complaint
BELLEVUE, WASHINGTON -- I am writing to let you know, that finally after almost 3 years - A Sears Technician came to my home and confirmed what I had been saying to Sears all along...That the last Techs that came to replace the Washer that was broken by the previous tech who turned it upside to install the pedestal - would not listen to me when I told them that my plumbing in the laundry room was set up backwards, Hot on the Cold side and Cold on the Hot side. No, they told me over and over, that they knew what they were doing, and that these new high tech machines have a built-in sensor that would over-ride something like that. So for the past 3 years I have had to do my laundry by trying to reverse cycles!! I have had to reset each load to a cold wash just to get a cold rinse!! BUT...no matter how many calls I made to Sears, your Service Techs reminded me over and over, that they know what they are doing, that it wasn't possible that the hoses were switched, and if they were, the automatic sensor would kick in and over-ride it!?!?!?
So, after being forced to pay $308.76, to set up a Basic Protection Agreement (there was supposed to be a 5 yr one that was purchased originally with the Samsung W/D that I bought, that wound up defective and then not replaceable, so Sears made me return them instead of doing an exchange, and then re-purchase another pair of Kenmore Elites...but much later told me that the 5 yr Extended Warranties weren't transferrable, so I didn't have anything but the basic Manufacturers Warranty on them!?!?) I requested repeatedly to just have them send someone out to switch the water hoses....but was refused for the past 3 years, saying what I was complaining about couldn't be possible, and that without a Extended Warranty, they would have to charge me $150 for a service call!?!? Finally I broke down and paid for the 1 yr Basic Protection Agreement, waited the 30 days for it to become effective, and then was told that they didn't cover any type of maintenance call!?!? So unless I had a repair issue, they wouldn't cover anyone coming out!?!? THIS IS RIDICULOUS!!
Today the Tech came out, set up his diagnostics, asked me how long this has been going on - I told him since the 3 time the Techs came out to replace the original machine...(character limit reached)