General Electric Company - Poor Products and Poor Customer Service
GE Profile Microwave - Complaint
FAIRFIELD, CONNECTICUT -- I bought a GE microwave in October, it worked for a week and needed to be fixed. The tech came out and ordered parts. Two weeks later the tech puts them in and it still does not work. The tech ordered more parts and the parts were on backorder. This should have been a clue that the microwave was junk. GE finally decided to replace the microwave. Skip forward to today. The stupid GE microwave is broken again. I call GE consumer relations and tell them that I would like my money back because the GE model obviously has problems.
Michelle in consumer relations tells me that they have to have a tech look at it and can't do anything for me until they do. I asked Michelle three times if I could speak with a supervisor and she told me that she needed to be the one to help me. Finally, I asked, "are you refusing to let me speak with a supervisor?" She said she would need to put me on hold to locate a supervisor. I was on hold for at least 4 minutes and then Michelle informed me that a supervisor was not available. I told her I could wait. Michelle then informed me that there were no supervisors in the call center. I asked if one could call me back. Michelle said they would and I asked when I could expect to hear from a supervisor. Michelle said 24-48 hours. so I guess I will wait to hear from them - probably won't hear frm them until the last minute.