Wal-mart - Unacceptable Wait Time at Registers
COLUMBUS, GEORGIA -- I was at the Gateway store last evening. I waited in line for OVER 30 minutes at register 12 between 6:30 & 7:00 while the cashier waited on ONLY TWO customers. My 13 year old granddaughter could do a better job. During this time I observed associates walking around like they were lost & standing around having personal conversations in the wireless area as well as other areas around the checkout.
I called the store while in line asking to speak with management and held for 5 minutes before hanging up and calling again. This time I told the lady that answered what the issue was. After the 2nd call, in less than 5 minutes there were 4 additional cashiers on the registers. The lady that checked me out had a badge showing she was the assistant manager. She commented that while the traffic had grown at the store her budget had not. I understand the budget issue; however, if the associates were doing what they are being paid to do....WORK... there would have been more registers open during this peek time and this has been happening consistently over the past few months.
I found it pretty amazing that they all appeared about the same time with NO announcement being made that cashiers were needed. Perhaps that proves that they were all chatting together around the area where the phone is answered because I NEVER did get to speak with management on the phone.
I was so disgusted when the press release came out concerning there would be THREE Wal-Marts’s opening within 7 minutes of my home. The Whittlesey Road and Airport Thruway stores are disgusting. I WAS proud to see the Gateway store was always clean and had adequate staff that could assist customers in a timely and professional manner. I suppose everyone else in Columbus was tired of the other 2 stores and started coming to Gateway also. Trust me ...I won't be back.
I have spent well over $2500 in the past 4 weeks in the Gateway store and that's not much to Wal-Mart but word of mouth travels fast and I will post this on every website I can find. It probably won't hurt Wal-Mart but it sure will make me feel better.
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