Bank of America Lost My $30,000.00 CHECK
JOPPA, MARYLAND -- So my wife received a bonus check for 30000.00 dollars. We deposited into the ATM at the Joppa, Maryland location. We looked at our bank account online the next day and noticed they approved then denied the deposit. We called the branch and asked why they denied the deposit, the manager stated that the amount of the check was too large to deposit through the ATM. We asked where the check was they said we don't know because are ATM's are not serviced by the branch. They said that the checks are picked up daily then shipped or mailed to the Phoenix Arizona location.
They said we need to call the customer service number to find out any more information. So we called customer service and they said that they had received our check and we would get a letter explaining that they have the check and would be mailing the original or a legal copy of the check. We called other branches emailed complaints for days. Then we talked to a manager at another branch and he said that The customer service reps read that line from a script(we have received your check and will be mailing it out in 7-10 business days).
So after calling and calling and complaining we finally received a call from a representative from the department in charge of receiving the checks. The representative said Ms Jones I am sorry but we have lost your check. We have been looking for it since you called customer service 11 days ago. We have searched all the bags from your county ATM locations and we cannot find the check. We are very sorry he said.
So this gentlemen said he would make it right by mailing us a negotiable copy that we could cash anywhere without any issue. The copy was sent FedEx over night delivery. When we received it it was a copy on a piece of paper printed from a regular printer. Just a scanned copy from when it was deposited via the ATM. Bank Of America is the worst bank in the World. There customer service is terrible, they lie and will tell you what you want to hear.
I advise anyone banking with them to close there accounts and seek better service at PNC or Wells Fargo.
Bank of America
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