Columbia House dvd club Complaint - Hideous customer service!

Review by Atriol on 2006-02-09
I have an ongoing problem with the Columbia House online dvd club.
I won't bore you with specific details but there is a problem not getting a dvd I paid for with their "fun cash" which is their rebate program to earn cash off future dvd purchases.

I e-mailed this company with several complaints that my dvd had not arrived. Finally they placed an order for the dvd in question at full regular member price- without even ASKING me if I wanted it at full price.

I was amazed at that level of deplorable customer service.
I would not reccomend the Columbia House dvd club to a friend.
Comments:8 Replies - Latest reply on 2006-12-06
Posted by ejack053824 on 2006-02-10:
Do yourself a favor and report your credit card lost so that they can reissue another one. Columbia House is a bunch of thieves!
Posted by Anonymous on 2006-02-10:
I remember having an account with them as a kid. No matter how many albums I ordered, they claimed "their records" indicated that I needed to buy more to fullfill my contract. Finally fed up, I wrote them and said "my records indicate otherwise" and never heard from them again. I believe it was somewhere around the "year of the cat."
Posted by CrazyRedHead on 2006-02-10:
I used to be a member a long time ago, when I was a kid. I dropped them when I found that I could go to the record store and get a cassette (at the time) cheaper than I could get on with Columbia. There shipping and handling kills any deal they are trying to make. I find that all of these music/movies by mail is a big rip off. I just go to the store, it is cheaper in the long run.
Posted by Anonymous on 2006-02-10:
Anyone who gets "Gyped" by them is pretty lame. Even pirates know how to handle those people.
Posted by Anonymous on 2006-02-10:
You'd have to be dumb as a rock to be taken by them.
Posted by Anonymous on 2006-02-10:
So true! Even 7 year olds get over on them!
Posted by Atriol on 2006-02-10:
I think 7 year olds work there.. Judging from the competence of the staff.. hehe
Posted by wolflvr8 on 2006-12-06:
I signed up with them and got my free cd's. After I bought my required amount, I canceled my account with no problem. Maybe I was lucky.

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