QVC - Posted to my credit rating causing problems
Account Payment - Complaint
WEST CHESTER, PENNSYLVANIA -- I had been a QVC member since the 80's, with a flawless history. We temporary moved to Europe and my daughter was going to manage the domestic invoice payments. This worked extremely well until QVC made a decision for me. I had shipments go to my daughters or brothers - whichever I would visit next on home leave...the Bill To remained the same: my daughter's address. Some hog they picked up my address in Holland, and took it upon themselves to change the Bill To. I called my daughter and she said she had no idea why they were change it, all invoices were paid IN FULL, ON TIME.
At the same time, Holland closed their formal post offices, and assigned retail businesses the duties. As a side note, I purchased from many other US companies and all transactions were without issue. We had to abruptly return to the US as my brother had died, my mother was about to and my sister was in need of help in caring for Mom, as my sister had been diagnosed with cancer. I had to pack up the European house, do all exiting paperwork, including all requirements to ship two dogs. After moving back I ordered several QVC items, my life was still in limbo as my mother died and my sister had surgery and her health rapidly declined . This meant I constantly on the road, my banking was done on line. One day while home I noticed an envelope from QVC it was a letter saying they closed my account and turned me over to collections. I owed $1,900 approximately. I had not realized there was a problem. I called immediately to figure out what went wrong. All invoices were sent to Holland and they said I should have thought to have mail forwarded. I told her our company didn't send us to Europe to use our expertise because we were dummies. I asked if they had any knowledge how mail works over there, no they didn't. It wasn't their problem. I said that they had gotten the closing letter to the correct address so why didn't they see what had happened. In all the years I had been an excellent customer, paying mostly in full every time. I asked who changed my address from US to Europe. They said it didn't matter, their job is not to tell me to pay my bills.
I offered to pay ASAP, but no, they said I had to deal with the collector. After all was said and done, I paid the total direct deposit to the collector. I was advised that QVC would still send an adverse filing on my credit rating. The fact of all the mix up, decisions they made with no authorization to change addresses, etc. made no difference. In setting up accounts for our return to the States this problem has been an issue. When I tell the vendor to look at ALL my credit history, no matter how far back, is a clean slate, it's usually resolved.
Since then I have written letters and called QVC asking why all the changes were made without my authorization and the answer is the same. Account closed, no further action by them. Their customer service / accounting departments have plummeted in the past few years. I am not alone, search the net, many people have experienced the same thing. Makes no sense.