Sony - Unable to Deliver
W 262 - Complaint
On Thursday March 21 I decided to order a product from Sony. This product was the Walkman 262 series. My other MP3 player had broken and I looked for something that I could purchase in a pinch for my workouts. I placed the order on the 21st and purchased the extra expedited delivery. The description of the expedited delivery is..."Delivery WITHIN 1 business day following shipment". They didn't process this order until the following day. The 22nd. then shipped via FedEx. Only problem is FEDEX doesn't deliver on the weekends. But UPS does!!!!!!! The product will not be delivered until the 25th which is a Monday! UMMMMM, I believe this is 2 BUSINESS DAYS!!!!! I paid for the extra, and Sony REFUSES to own up to it and REFUSES to refund my expedited shipping costs. I am a business owner.
If I don't deliver a product on time, the customer is ALWAYS right and I admit to my fault, and meet the consumer half way. Sony DID NOT! I will Never buy another product from them.