Why Bother With Hp-Short Life And Higher Cost To Repair Than Buy New
Hp Photosmart 5510 - Complaint
After only 1 year, my beloved HP Photosmart all in one printer suddenly could not print black. All other colors printed beautifully! I tried everything to self-diagnose and correct the problem. I then took my printer to a well-known retailer that sells multiple brands/products. The retailer was very helpful but warned me that it was likely I'd have to bury my printer, even though it was really only approaching adolescence. I didn't want to give up so I called HP for support trusting they would want to assist - especially since in my view, my printer was really very new (after all, we should be able to get more than 1 year's service from expensive products with only moderate to average use, right?).
HP informed me I would have to enter into an extended service agreement which would cost more than to buy an equal and NEW HP replacement; the only way to address the issue. WOW - what service! Thanks, HP! Another HP consumer reported all kinds of problems with expensive HP hardware including missing screws - guess what - I think HP just gave them to me!