Dunkin Donuts Complaint - No such thing as customer service there!
WESTFIELD, MASSACHUSETTS -- I recently went to the Dunkin Donuts on Southampton Rd. in Westfield, Ma.I could not get believe the poor, rude service I was greeted with. It wasn't crowded it was arond noon time. I ordered a med. coffee with cream and sugar, and a large strawberry coolatta. The girl who was waiting on me could not have been more then 14 years of age. My order was not repeated back to me it was barked at me. I noticed the mixers to the coolatta machine were not clean and had coolatta mix froma previous order(God knows how long) still on the beater. I requested that they make me another coolatta after they wash the beater off. The girl was very rude about it, so I requested to speak to the manager. When she came up to the counter instead of remaking my coolatta which is all I wanted done. She began to tell me that the beaters are stained and that my coolatta was fine. I left my order and swore I would never return. There are just too many other places that have adult servers and are polite and accomidating. Back at the office we all exchange our stories. What has happened to the term customer service? But then when you have someone in charge(manager) who has no people skills what so ever...well what do you expect will happen. GOOD BYE DUNKIN DONUTS...HELLO STARBUCKS!