Virgin Mobile USA - Double Charged Me And Said It Was My Fault
Topping Up My Account - Complaint
FORT WALTON BEACH, FLORIDA -- I renewed my account today and was DOUBLE CHARGED. I had no idea VIRGINMOBILE did this to me till I got to the grocery store where I was told I didn't have enough money to get what I needed!!!!! I then had to put back food and other stuff. Then I rushed home to check my bank account and saw that VIRGINMOBILEUSA had double charged me. I called them and was told IT WAS MY FAULT~!! I was furious!!!!! I told them to refund my money and told them my bank account could go into a MINUS because of THEIR ERROR and they just kept saying it was MY FAULT and it could take up to 7 days to credit to my account!!!
FURIOUS IS NOT ENOUGH TO SAY HOW MAD I WAS.
I asked to talk to a supervisor and that got me NOWHERE. They then gave me to FINANCIAL and that lady was worse than any of them. She was very CONDESCENDING and could have cared less.
WORST CUSTOMER SERVICE I HAVE EVER ENCOUNTERED.