Best Buy Reward Zone Personal Information Given to Thieves
I have never had problems with purchases at Best Buy, I have made a lot of large purchase and HAD a shared card with my husband a Silver Premier Reward Zone card in his name but the emails come to me. In January I started to receive receipts from a store in SC and NC. I live in New England. I called the store and said I am getting receipts for purchases I did not make, what is going on.
They give me to someone else and I was told this person is writing bad checks and returning items and getting cash back. Someone will call me back. Of course not one calls back. I call customer service explain what is happening, and told someone will call you back 7-10 days. NO one calls back. I call the corporate number to be told that this card is not in your name and you are not authorized to cancel the card, I went around and around, with this issue, calling multiple number trying to figure out why our information is on another persons purchases. I told them We do not want our credit compromised and do not want this to somehow come back on us. NO ONE CARES at this BEST Buy corporation!
I think it was Mar 4, someone from SC store calls me asking for my husband, about some purchase, and I said don't you have this in your system that our information is on someones else's purchases??? She apologized and said she would look into it. That started me calling again starting at 11:00am being transferred 7 times, the 7th time explaining everything again to talk to the most nastiest representative, she told me everyone information is can be compromised here. Even hers, she kept talking about her self and talking over me and so nasty and rude.
I hung up and called the rewardzone dept. this woman was nice and understanding and understood where my concerns are, gave me a case number and guess what. I was never called back again. All the points accumulated in my Silver Reward Zone account are gone. I was going to buy appliances. Too bad they do not want my business. I have given my business to a local business, discovered that in the end its the small business that will take care of you. I will file a complaint with the FTC since BESTBUY does not take consumer personal information seriously.
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