Maytag Corporation Complaint - Maytag Gemini 30" Gas Double Oven
OAKLAND, CALIFORNIA -- As a big fan of Maytag products over the years and as one who has only Maytag appliances currently in my home, I am so sorry to feel the need to complain about this latest product I paid approximately $1500 to buy. The gas Gemini double oven is a product that I feel suffers from design flaws, at least for this user, and I wish someone had reviewed it in this regard so I would have known the problems and avoided the purchase.
I bought gas instead of electric because I enjoy using the instant heat aspects rather than waiting for the electric to get to temperature. The fatal flaw of this Maytag model to me is that this gas broiler will not turn on the broiler flame until the oven has fully preheated at least ten minutes or more. I can't just stick something under the broiler to melt cheese or butter on bread or something simple. The flame absolutely will not come on over the boiler until it reaches the full pre-heat temperature. This wastes gas, energy and time when all I often want to do is put something under a flame for a minute or two. I never realized how much I depend on this function until I couldn't do it with this new model.
I asked three different service reps and all said this oven was designed that way and can not be over ridden or changed. Buyer beware. You will need to preheat the oven completly to be able to use the flame feature of the broiler.
Another problem that came up was after having a housecleaner clean the stovetop, three of four burners failed to work the next day. I couldn't figure out what had happened but called Maytag service. As my year of guarantee had passed I was charged $159 for a service call plus parts. All three ceramic sparks for the burners were cracked and all needed to be replaced which was later a cost of about $79 for required parts. I asked how this could happen and they said if someone gets the ceramic parts wet and then turns on the burner they will crack from the heat. So if a spray cleaning product gets on these tiny little deals which are pretty much exposed then they can break easily. I was told by the repairman these are "consumable parts" and to expect them to need replacement now and then. At $159 per service call plus parts I then paid another $159 or thereabouts to buy an additional service warranty as I know the parts could break again very easily if someone sprayed cleaning products and lit the gas without them drying first. Another worry I never had with other ovens I have used.
By the way, the service guy actually broke the fourth burner that was working when they tried to get access to the others so I had no working pilots for over two weeks while waiting for the parts. The unplugged my stove so it wouldn't be a danger.
To add to this injury, Maytag service called and promised arrival from 7am to 11 on a Friday before I expected out of town company for the weekend. After waiting until noon that day I called and after several transfers was told the appointment had been changed to the following Monday! Such frustration.
So I will have to say my experience with this stove is that it has not delivered the quality or the easy cooking experience I wanted and hoped for. The service is so expensive and the consumable parts so delicate it is at your own risk to let your service contract lapse.
Good luck to all. Again, I am sorry to write against Maytag when I loved and enjoyed their products for years and years before this and have recommended them to so many people over the years.
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