Walmart - 3 Times for Eyeglasses
Eyeglasses - Complaint
EXTON, PENNSYLVANIA -- The WalMart vision Center near Philadelphia conducted the exam very professionally. However, when I tried the prescription on (the one in the holders in the office) it was pretty hard to see. The optomtrist recommended that I wait for the glasses to make a final determination - which I did. When I tried the new glasses, I literally could not see. They encouraged me to try them for several days - which I did. I came back because I could not adjust to the glasses.
The optomistrist re-examined me, made some adjustments, and re-ordered the glasses (2nd pair). The new glasses were better than the first, but I couldn't focus well in one eye and couldn't read well. Again - get used to them. Then on a trip, the lens fell out - these glasses were only 3 weeks old. When I visited a vision center to have the lens checked, we discovered all kinds of problems with the glasses; one lens was completelty rotated, both were too high in the glasses and neither was even.
I went back to WalMart a 3rd time with these issues and talked with the manager. She offered a refund or correction. I opted for new glasses (the 3rd pair) which seem OK finally. But, after all that, no one even fitted them on me! The manager said that the glasses were sent to a lab they did not use because of very poor quality (really!) When I went to get the 3rd pair, the same technician (who sent them to the 'bad'lab) did not know anything about that, even though he sent them to the 'wrong' lab. Is this a professional vision center? I think not. Needless to say, I will take my vision issues elsewhere!