White Castle - Poor Service/Poor Product
4023 E. U.S. RT. 31, CLARKSVILLE / MERCHANT, INDIANA -- My order was taken and after 17 minutes in the line, I was asked to pull up to the crave parking and my order would be brought out to me. I set here for another 19 minutes and because I was going to be late for work, I finally went in the building myself and asked if I could either have my order or my money. The lady at the counter passed me on to the manager. She asked what my order was and I told her; she then asked the lady cooking and she said they were working. The manager told me they would be right up. I waited another 3 minutes before the order was handed to me. The total time I spent waiting for the order was 39 minutes which caused me to be late for work, because I was late I lost my perfect record for the quarter, this in turn lost me my quarterly bonus of $100.00. am I pissed, hell yeah; and to top it off when I opened my order, I only had 1 piece of cheese on all my burgers, no mustard at all, and half of them had pickle, this only added insult to injury.
Yes I want people to know that fast food drive thru's are not fast. The original design for drive thru's was to be convenient and fast for consumers. This is no longer true.