Slumberland - Couldn't be more disappointed!!!

Slumberland 200 Mattress - Complaint
Review by Maryphowell on 2013-03-28
Rating: StarEmpty StarEmpty StarEmpty StarEmpty Star
ANKENY, IOWA -- We should have been tipped off when they required us to purchase a $70 mattress cover or take the mattress without warranty! We have never had such a terrible mattress in our lives. 2 weeks after getting it home, our son says he wished we had bought a firm mattress. We couldn't believe his comment as we thought we bought one of the firmest in the store. ...He was right...! We don't think this was the same mattress we bought! When we went in to discuss the situation, they quickly got rid of us and said their inspectors would come and visit and see if it was in fact the wrong mattress.

The inspector came and said he had never seen a mattress break down like that in less than 2 months time. ...he didn't know how it would come out, as he only filled out the reports and turned them in. We then got a call from Slumberland.. ."too bad so sad, the amount of depression in the mattress wasn't enough to warrant replacement of the mattress. It was slightly less than 1" but it needed to be 1.5"!!! IN 2 MONTHS TIME???

Worst mattress EVER!!!! WORST CUSTOMER SATISFACTION EVER!!! We will never set foot in there again!!

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