Enterprise Rent-A-Car - Charged for Damages I Did Not Cause
2013 Chevrolet Impala - Complaint
ESSEX, MARYLAND -- I had a small mishap with my car. I was told I had to use Enterprise by the insurance company. When the time came to get the rental, I was told by Enterprise that they did not have a car for me. 5 minutes After cancelling an appointment at the local repair shop, they came up with a car for me. It was snowing really hard and the car was covered with snow to where you could not even tell what color the car was. I had the car for 1 week and only put 31 miles on it. Upon returning the car to Enterprise, the person in Enterprise said they had to do a walk around inspection. Before they got to the car, the girl who did the inspection ran up to the cars front end and said I damaged their car. She wasn't even close enough to see it yet. It was like she already knew about the scratch on the bumper. One of her friends was driving it and she called her friend to bring it back because I needed it.
After about 5 weeks later, I got a bill for 800 dollars for the repairs. No investigation was done and the car got fixed before it was reported to my insurance co. Now I have a deductible to pay for someone else's car and still to this minute can't figure out how a company this size can continue to do what ever they want to whomever they want. I guess this is the way they cover their butts so they don't get in trouble. If someone was to hit my car, my insurance company won't let anyone touch it until they assess the damages. The scratch on the bumper could not be seen when I picked the car up because it was covered with snow. They wouldn't even clean it off for me. I was told there was not a thing I could do because they say the damage happened while I had the car because it wasn't discovered before then. Every single business has certain protocol's that they must follow to protect the rights of the customers. Why is Enterprise an exception to the rules. I know I'm not alone because I have read many reviews like mine. How many people are going to get screwed over before something can be done about this? This happens so often, there is actually a category in the complaint section called " charged with damages you did not cause".
Now, my advice to everybody who ever has to deal with Enterprise. Make the representative clean the car so you can inspect it yourself completely. All the way around, underneath, and especially inside. Maybe together we can change the way Enterprise rentals treats the paying customers. The paying customers are the reason Enterprise is still in business. Or is it .........