Macys' Worry No More Furniture Protection Plan
Damaged Leather Couch - Complaint
BROOKLYN, NEW YORK -- I purchased a couch less than 7 years ago and it is brown leather. The policy I purchased under " Worry No More" has a warranty covering such items as accidental rip, tear, puncture, breakage and cracking and peeling.
When I explained how this couch is peeling in various areas to the person on the phone, she immediately stated what I told her was not covered. How could they cover accidental staining or damage done by punctures, stains,
color transfer from jeans?
This is outrageous and I will appeal in writing to their company and the furniture manufacturer. I kept all my receipts and warranty for their so called" Protection Plan" .This is a scam and I will take pictures and protest to Macys'.