Hertz Insurance Claims - Hertz. Lack of communication, urgency, and efficiency
Insurance claims department / dishonest workers - Complaint
SAN JOSE, CALIFORNIA -- An employee whose job is being a transporter between Hertz stores hit my car and attempted to run away. After chasing him and honking at him for almost a mile he stopped. When he stepped out I realized that he was an elderly man who also seemed extremely tired. I gave him the benefit of the doubt and did not call the cops since He apologized and gave me his information. I've been waiting for two months and did not receive an update regarding the accident until I had to call them myself. No good customer service and horrible communication.
When I did contact them, the employee refuted the case saying that it was not his fault but mine. I do not understand how an insurance company can hire employees of such dishonest character. I highly do not recommend this company for any insurance related business. I even provided various unbias scenarios in which each of the parties were at fault. Yes, I did their work for them since its been two months, and I didn't even get updated that the guy who hit my car decided to say it was my fault instead. I provide hard evidence through the works of physics and they still cannot decide whose at fault and said they'll pay me for 50% of damages... Damn right I refused. They even told me they weren't able to get a hold of their own worker to question him... For two months.. That's preposterous.. How does a company not have the ability to communicate between their employees?
I will come back to edit what ends up happening so that the public knows about the lack of integrity, urgency, and efficiency of Hertz. If you want to have to do all the work and if you dislike communication, this is the place to go.