Spirit Airlines - Run Forest Run
Air Fare Ripoff - Complaint
FLORIDA -- My son and I arrived at the ticket counter at 3;30 pm for 5:30 pm flight from BOS to FTL. I tried to print out our boarding passes but nothing comes up on the computer screen. Spirit personnel look into their computer, and informs us we are "no shows" for yesterday's flight 615. I explained I booked for the 28th but their computer insists the 27th.
I asked the flight reps if they could put us on today's day's flight but they say "sorry booked up" No "we will try standby". I ask "any other flights?" NOPE. They did offer to sell us another airline's ticket at $267 each plus, plus plus...
No refunds, no alternative flights, just tough crap, you are screwed. Go back home.
Well,.. we will see. Calling Corporate tomorrow to see what I can accomplish. Otherwise, I have since "disputed the Spirit Charges on my credit card, and will file a complaint with Consumer Affairs as well.. Not looking for a refund, only just the value of my ticket prices for a future flight.
Forget customer service. Eastern Indians that you may have some difficulty understanding. I have several close Eastern Indian friends, and I understand the accents very well, but these customer service reps are the worst. They may as well be a robot with a accent that is difficult to understand and decipher. All they do is spout what the computer tells them to say. One can tell they are reading a corporate written response. They always begin: "I understand and I am sorry..............." bla bla bla
We will see if we can get some satisfaction from what seems an otherwise "1984" type institution that claims to be in the customer service business.
Meanwhile, from what I have seen and experienced so far w/ Spirit;
"RUN FOREST RUN..............................."