Toys R Us - Rude Manager and Associates
Houston Westhimer Store - Complaint
HOUSTON, TEXAS -- I went to store # 7031 3/28/13. I asked the associate ringing up my item if the discount had been given – all he had to do was say yes instead – he was rude and inconvenienced me – Instead he said – “No, it’s buy one get one 30% off – the sign clearly said all scarris dolls – 30% off – no bogo at all. He sent the manager to check it out – as she was gone he continued to be rude to me so I left to make sure she knew what the issue was. I was surprised to find she didn't care – Tonya does not require associates to know promotions – Tonya not know promotions even though she is the manager of the store - she made that clear – Tonya does not require associates to ring people up in order – I had to wait while he rung up several people who came after me – because I knew the price of the item and the associate didn't – Tonya doesn't require the associates to be friendly or helpful and she’s fine with them being extraordinarily rude.
I went through all that for no reason – it turns out the discount had automatically gone through – so the associate gave me wrong information twice – the associate remained very confident and cocky in being allowed to give wrong information – he never apologized or showed any remorse and Tonya supported his actions and his attitude in full. She does not feel as the manager that she needs to know promotional information either – this promotion began four days prior to this incident on one of the biggest sellers they have – the monster high dolls and she had no knowledge of it even though the sign had been in her store for four days.