Blue Cross Blue Shield - Anything to Avoid Paying a Claim
AUGUSTA, GEORGIA -- Went for a shingles vaccine but first called to ask if it was covered. Yes. Called again to be sure. Yes. Got the shot, filed the claim and waited. Called almost two weeks later to find out about the claim and was told it was coming. Waited. Called again, told it was coming. Waited. Then received a letter saying it wasn't covered. Called, told to disregard, it was coming. Almost two months after filing the claim, have now been told that it needed to be filed for prescription coverage.
Bottom line: No one knows what they are doing at Blue Cross. Wrong information, poor training of consumer support personnel, every effort to avoid filling claims properly filed.