Priceline.com - Never Again
Hotel Booking Services - Complaint
I use Priceline every time I travel within the U.S. - and until today I was happy with their services. Today I booked hotel room via Priceline.com without doing my homework on hotel location. Checked crime stats. for the area, read local online forums and did not like it at all. Area very unsafe and walking at dusk is dangerous. When I called Priceline (not more than 5 minutes after booking) I was put on hold few times, spoke to 2 different people somewhere in different country (outsourcing) and after 27 minutes of repeating the same story to me they said that I can't cancel it. I even took an extra "travel insurance" but I was told later that it does not cover cancellations.
This was my last dealing with Priceline.com. NEVER AGAIN !! -