Hollister Co - Terrible Customer Service
VANCOUVER BC, WYOMING -- I understand that Hollister hires young associates who are too cool to smile or have any facial expression. I understand that they want them to stand at the front of the store and, like robots, say the exact same thing to customers as they enter. While also being robots at the cash after you pay, they say "Follow us on Twitter" to you back as you walk away.
What I DON'T understand is why they would discourage their associates from having the basic human decency to say please and thank you.