Sprint - Plan Changed Without My Knowledge
Cell Phone Service - Complaint
PALATKA, FLORIDA -- Had 6 lines on family plan. Went to get new phone and paid $50 early upgrade fee. When bill came they left 5 lines on family plan, other line was put on plan at $150 per month.
After 4-6 calls and almost 2 hours on phone got them to reduce plan to $69 per month but still costing me $50-$70 month more per month plus almost $100 in surcharges. All done without my permission or knowledge and all they say is too bad, if I have to go to another carrier. If the account wasn't in my son's name I would cancel all lines and let them try to collect. Terrible way to treat a customer of 6-7 years. Terrible way to treat anyone.
If they told me family plan can now only have 5 lines I wouldn't have changed anything. Live and learn, the hard way...