Dish Network - Early Termination Fee
CASTRO VALLEY, CALIFORNIA -- My husband is totally not happy with Dish' services, so he called to cancel and ask for any fees. The customer representative said you just need to settle $18.96 and return the equipment otherwise you will be charged. After 2 months, they send us this "UPCOMING AUTOMATIC CHARGE TO YOUR CREDIT OR DEBIT CARD" $227.50, so I called them and I told the lady account specialist that my husband specifically inquired first how much we need to pay but $227.50 was never mentioned? this is her answer "It doesn't matter, whether we mentioned or not during the cancellation the termination fee is valid."
What was that? I mean, the reason we call to ask how much is the termination fee? Had we known that, we probably just stick for the next 13 months, and the lady again said "I apologize if it wasn't mentioned during the cancellation, but it doesn't matter whether it was mentioned or not, it is in the contract that you need to pay termination fee".
It's the same as fooling us consumers right? we did our part call them and inquire they would not disclose to us how much because it was in the contract, you come to them hoping to get the right answer yet you won't get then in 2 months boom! "UPCOMING AUTOMATIC CHARGE IN YOUR CREDIT OR DEBIT CARD". Looking and reviewing our contract takes time calling them is a little easier, but I never thought that that will not be honest to you. Don't be fooled by this people like my family do.