Target - TV Power Cord
Vizio LCD TV - Complaint
TURLOCK, CALIFORNIA -- I purchased a Vizio LCD "42" TV in Febuary 2013 and specifically asked the clerk ( whos name was Shawn) if the cord and everything was in the plastic bag where the manual and remote was. He told me yes. Well we got it home (in Merced) where I live and put it in the bedroom and left it in the plastic they had wrapped it in until March 29th. Direct TV came out this day to hook it up for us. Well I naturally thought the power cord was in the bag because the clerk had said it was so I didn't think to look when we got the TV home in Merced. Well direct TV proceeded to tell us when they were hooking it up that there was no power cord, but they could hook everything else up. So I drove back to Turlock Target with the receipt and spoke to the same clerk that had sold us the TV and explained to him that there was no cord in the bag, well he looked at the receipt and said well this was way back in Feb. I proceeded to tell him that the TV had not been hooked up till now because we were waiting for a tech to come hook up for us. Well he said he didn't think he had a cord for our TV, so I pointed to another Vizio 42 inch TV I seen in the box and asked him why couldn't he take the one out of that box, he said he couldn't do that because all the cords were different.
So he walked over to the computer area to look at the universal laptop cords and so I asked him if I was going to have to pay for it and he told me yes. I was livid I told him that I wasn't purchasing something I had already paid for. Well they didn't have any cords naturally so he said that he thought maybe Radio Shack had the cord I needed, and I again told him that I wasn't rebuying a cord I had already paid for, that he didn't know what to tell me. That if I could go home and take a picture of the opening of the cord that was plugged into the TV that he might be able to find one that there was about six different cords and I told him how could that be for the same brand TV, and why couldn't he look it up on the computer then. He said he couldn't. I said you mean to tell me that I have to drive back all the way to Merced and then drive back he said he didn't know what else to tell me. I was not happy.
I was very upset and told him thanks for nothing. He even called the dept manager and he was not a help either. They pretty much made me feel like. well you bought it already so were done with you. They didn't take responsibility for their actions and didn't seem to care. So I had to keep my fingers crossed when they came across a cord they thought might fit from a picture I took. The customer service was very aggravating and I will never buy another electronic anything in that store again. The clerk even asked me if the tech for direct TV had a extra cord and I flipped, and told him maybe if the tech sold TVs.