Davis Vision - Bait and Switch
Vision Insurance - Complaint
LATHAM, NEW YORK -- Me: Why did you deny benefits?
Davis It's an out of network provider
Me: But, I called them because they're listed on your website as a provider. I called them and they confirmed they are a provider.
Insurance: Ma'am, we sell thousands upon thousands of different policies. Nearly every one is different. No provider can tell you they'll be reimbursed unless they submit a claim and it gets paid.
Me: Seriously? You can list providers and fail to inform consumers that they don't actually participate in the network????
Insurance: We had a meeting about that in our strategy group. We knew it would confuse customers, but our CEO decided to do it anyway.
I guess I need to go buy stock in this insurance company because their profit margin has to rock the world at the rate they rip off customers!